Delete your Sarafamandi account & data

This page explains how to permanently remove your account and personal data from Sarafamandi in compliance with Google Play, DPDP Act (India) and international privacy standards.

Quick way: Email support@sarafamandi.com from the email or mobile registered with your Sarafamandi account. Include the subject line "Account Deletion Request". We confirm within 24 hours and permanently delete all personal data within 30 days.

✉️ Request deletion by email

1. What gets deleted

Your account profile (name, mobile, email, hashed password).
All personal posts, photos, videos, stories, reels and captions you uploaded.
Your business/seller profile including business name, address, category, GST, photos.
Your in-app chat messages and comments.
Your likes, follows, saves, search history and other activity records.
Your profile picture, cover photo and logo hosted on Cloudinary.
All device identifiers linked to your account.

2. What we must retain (by Indian law)

Type	Retention	Reason
GST invoices & payment receipts	8 years	Income Tax Act & GST Act, India
Anti-fraud logs (mobile hash only)	2 years	Fraud prevention across accounts
Anonymised analytics	Indefinite	Aggregate usage stats — cannot identify you

These retained records do not include your name, address, chat messages, media or any content that identifies you personally.

3. Step-by-step deletion process

Send an email to support@sarafamandi.com from the email OR mention the mobile number registered with your Sarafamandi account.
Include this information so we can verify your identity:
- Full name as on account
- Registered mobile (+91xxxxxxxxxx)
- Registered email (if provided)
- Business name (if you are a seller)
We reply within 24 hours to confirm your request and verify identity (may include a call-back OTP to your registered mobile).
Within 7 days your account is deactivated — you can no longer log in, post or receive messages.
Within 30 days all personal data listed above is permanently deleted from active databases and Cloudinary media storage.
A final confirmation email is sent to you when deletion is complete.

4. Cancel a pending deletion

If you email us within the 7-day deactivation window saying you changed your mind, we will restore the account. After the 30-day permanent deletion, the account and all data are gone and cannot be recovered.

5. Refunds for sellers

If you delete a seller account while an active ₹6,000 + 18% GST (₹7,080) yearly membership is running, the membership is non-refundable per our Terms of Service. Deletion still proceeds as requested.

6. Contact

Email: support@sarafamandi.com
Grievance officer: Sarafamandi Support Team
Response SLA: 24 hours for acknowledgement, 30 days for full deletion
Working hours: Mon–Sat, 10:00–19:00 IST

Important: For security reasons we can only process deletion requests from the email address or mobile number registered with your account. Requests from unknown addresses will be denied.